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28 CX Innovators In 1 Day Reveal Their Innovative Strategies For Exceptional Insight-Led Customer Experiences Which Deliver!

28 Cross-Sector Customer Experience Leaders Speaking In Just 1 Day:

  1. John Lewis, UX Manager, Steve Kato-Spyrou
  2. Santander UK, Head of Digital Delivery, Anthony Flack
  3. Sky, Head of Loyalty, Rob Chandler
  4. Paddy Power Betfair, Director of Customer Experience & Contact Transformation, Richard Clarke
  5. Groupe Renault, Corporate Head of Customer Journey & Digital Innovation, Marion Humeau
  6. Virgin, Brand Director & Head of Customer Experience, Clare Willetts
  7. Samsung Electronics, European Head CX NPS Insights, Darren George
  8. EDF Energy, Head of Innovation, Richard Burton
  9. Las Iguanas, Head of Guest Experience, Lisa Campbell
  10. Bank of Ireland, Director, Customer Experience, Tony Crane
  11. Volvo Car UK Limited, Customer Experience Manager, Nicola Langley
  12. Barclays UK, Senior Product, Customer Experience & Commercials Manager – Business Lending (VP), Ross Irvine
  13. Rugby Football League, Director of Insight & Customer, Alison O'Brien
  14. Cambridge University Press, Director of Online Customer Experience – Academic, Vicky Drummond
  15. NSPCC, Associate Head - Data Strategy, Dawn Hemingway
  16. Direct Line Group, Head of Claims Customer Experience, Anne Shannon
  17. Holiday Extras Ltd, Customer Insight Manager, Peter Mooney
  18. Nuffield Health, Head of Customer Experience, Nora Law
  19. Three UK, Head of Digital Experience Products & Services, Greg Jenkins
  20. Britvic, Head of Consumer Engagement, Chantelle Collins
  21. Camelot, Head of Customer Experience & Product, Michele Swaine
  22. The Met Office, User Experience Lead, Chris Delaney
  23. Philips UKI, Consumer Engagement Director Personal Health, Lindsay Mitchell
  24. Musgrave, CX Manager, Charlotte Buckley
  25. Cambridge University Press, Customer First Programme Director, Andrew Sykes
  26. Lands' End, Marketing Director Europe, Colin Rattigan
  27. Quilter, Strategic Service Development Director, Anthony Scammell
  28. Paddy Power Betfair, Head Of Customer Experience, Emer Liston