28 Cross-Sector Customer Experience Leaders Speaking In Just 1 Day:
- John Lewis, UX Manager, Steve Kato-Spyrou
- Santander UK, Head of Digital Delivery, Anthony Flack
- Sky, Head of Loyalty, Rob Chandler
- Paddy Power Betfair, Director of Customer Experience & Contact Transformation, Richard Clarke
- Groupe Renault, Corporate Head of Customer Journey & Digital Innovation, Marion Humeau
- Virgin, Brand Director & Head of Customer Experience, Clare Willetts
- Samsung Electronics, European Head CX NPS Insights, Darren George
- EDF Energy, Head of Innovation, Richard Burton
- Las Iguanas, Head of Guest Experience, Lisa Campbell
- Bank of Ireland, Director, Customer Experience, Tony Crane
- Volvo Car UK Limited, Customer Experience Manager, Nicola Langley
- Barclays UK, Senior Product, Customer Experience & Commercials Manager – Business Lending (VP), Ross Irvine
- Rugby Football League, Director of Insight & Customer, Alison O'Brien
- Cambridge University Press, Director of Online Customer Experience – Academic, Vicky Drummond
- NSPCC, Associate Head - Data Strategy, Dawn Hemingway
- Direct Line Group, Head of Claims Customer Experience, Anne Shannon
- Holiday Extras Ltd, Customer Insight Manager, Peter Mooney
- Nuffield Health, Head of Customer Experience, Nora Law
- Three UK, Head of Digital Experience Products & Services, Greg Jenkins
- Britvic, Head of Consumer Engagement, Chantelle Collins
- Camelot, Head of Customer Experience & Product, Michele Swaine
- The Met Office, User Experience Lead, Chris Delaney
- Philips UKI, Consumer Engagement Director Personal Health, Lindsay Mitchell
- Musgrave, CX Manager, Charlotte Buckley
- Cambridge University Press, Customer First Programme Director, Andrew Sykes
- Lands' End, Marketing Director Europe, Colin Rattigan
- Quilter, Strategic Service Development Director, Anthony Scammell
- Paddy Power Betfair, Head Of Customer Experience, Emer Liston