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Our Partners

Conversocial allows customer conversations to flow seamlessly across private messaging channels, enabling brands to deliver exceptional conversational experiences through personalized conversations, smart automation and actionable insights. The result; customer engagement throughout the customer lifecycle that enhances loyalty, increases lifetime value, and builds customer relationships.

Partnering with hundreds of forward-thinking brands such as Google, British Airways, Vodafone, and Barclays to help them deliver a better customer experience, Conversocial has a global team of people passionate about helping brands build meaningful relationships with their customers. For more information, please visit www.conversocial.com


 

 

Cowry Consulting is one the world's leading Behavioural Science consultancies and we're on a mission to make businesses as human as humanly possible.

We specialise in the financial services, retail and utilities sectors and use behavioural science to add the human touch to
businesses, transforming the customer and employee experience. With a deep understanding of how we all make decisions and think,
Cowry uses behavioural science to help you create elegant and effective experiences for your customers and employees.
 
We deliver transformational results for our clients, such as Amazon, HSBC, Standard Life, Fidelity, Legal & General, SSE / OVO, Tesco, Walmart, O2, Sky and others.

To date, we’ve helped them improve their customer service, remodel their communications, optimise their UX and improve their health & safety. After conducting a friction audit of your challenge, our team of Behavioural Designers and Choice Architects translate these into fluent behavioural designs. We use the latest thinking in behavioural science which together we practically apply to your business. We are a team of behavioural economists, psychologists and cognitive scientists with a passion and skill for behaviour change. If you would like to know more, please get in touch for a chat about how we can collaborate.

www.cowryconsulting.com


 

 

EvaluAgent is a Quality Assurance (QA) and Performance Improvement platform that helps Contact Centres Agents have better conversations with customers and make fewer mistakes.

Built by former QA leaders, EvaluAgent’s Smart Quality software blends AI with the best bits of traditional QA to improve the efficiency and effectiveness of Quality Assurance teams. Automating admin and streamlining workflows, this smarter approach empowers teams to evaluate more interactions, quickly identify areas for improvement and hold meaningful coaching conversations in a single platform.

As a result, Contact Centres such as Vitality Insurance and Made.com have saved thousands of pounds through measurable improvements in Average Handle Time and First Contact Resolution while at the same time increasing CSAT scores and successfully demonstrating the fair treatment of customers to industry regulators.

Trusted by businesses around the world, EvaluAgent is well placed to help Contact Centres of all sizes transform their approach to Quality Assurance for the good of their agents, their customers and their wallets.

To arrange a demo or get started with a free trial, please visit www.evaluagent.com


 

 

Foolproof, a Zensar company, is an experience design company. They specialise in digital product and service design for global brands. They employ a team of over 150 working from offices in the UK, India, South Africa and Singapore, with specialist partners around the world.

www.foolproof.co.uk


 

Khoros is a global leader in digital-first customer engagement software and services. We build enterprise software and offer expert services for digital customer service, messaging, chat, online brand communities, and social media management — differentiated by award-winning services with 20+ years of experience.

Over 2,000 brands use Khoros to power approximately 500 million daily digital interactions and create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast and Lithium, has 11 offices globally, and Vista Equity Partners is its lead investor.

For more information, visit khoros.com


 

At Motif, we reveal customer motivations, build brand loyalty and power business success for our clients. We have a unique loyalty proposition – including an attitudinal loyalty model which better predicts commercial growth for clients, across multiple categories. Our expertise lies in customer experience, brand positioning and loyalty development insight. We work across sectors with B2C and B2B brands. Our end goal is to provide better insights to deliver commercial impact – backed up by winning the Market Research Society B2B Award in 2020 for our work with City & Guilds.

thisismotif.com


 

Netcall’s Liberty Platform is a tightly integrated suite of customer engagement and intelligent automation solutions that lets you make huge, transformational changes, fast.

Talk to us about how to improve agent performance and how to connect all of your interactions into a single, consistent view of each customer. Supplement your agents with intelligent automation by joining your customers’ online conversations and offering seamless on demand self-service, such as intelligent chatbots. This ensures that your agents have a complete picture of each customer.

Liberty Connect – our AI enhanced conversational messaging solution

Liberty Converse – Omnichannel contact centre management solutions

Liberty Create Low-code platform to build customer journeys and processes to enhance CX

Liberty RPA – Robotic process automation to free up people

www.netcall.com


 

Odigo is a leading Contact Centre as a Service (CCaaS) solutions provider. The company helps brands connect with customers anytime and anywhere with easy-to-integrate, cloud-based solutions that can be tailored to the needs of large organisations. A 30-year history of industry firsts makes Odigo the global partner of choice, with a growing presence across all markets and sectors. Thanks to its proprietary technology, Odigo delivers a smooth, channel-less experience for customers and a satisfying and secure experience for agents. Today, more than 400,000 end-users benefit from Odigo’s solutions in more than 250 companies around the world.

www.odigo.com


 

Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. Our award-winning Customer Service Platform consists of three fully integrated, cloud-based solutions, including an omni-channel and AI-enabled Contact Centre, advanced email and Ticketing and Workforce Management, which are easy to use, quick to set-up and scalable for contact centres of all sizes. Customers can also customise the platform with dozens of third-party integrations available through our Puzzel Marketplace. Puzzel was recognised as a Challenger in the 2019 Gartner Magic Quadrant report for Contact Centre as a Service in Western Europe and ranked in the top three European CCaaS providers for 2020 by Frost & Sullivan. Based in Norway, and with offices across Scandinavia, Europe, the UK and Asia, we work with more than 1,000 customers across 40 different countries, helping businesses to achieve success beyond voice, connected experiences and empowered employees.

For more information, please visit www.puzzel.com


 

redk is a modern and highly experienced consulting firm, specialising in delivering CRM and CX technologies. Experts in digital transformation, they focus on helping businesses achieve the value and competitive advantage they need to grow. Their services range from operational design to the implementation of the digital solutions needed to streamline marketing, sales, and customer service operations. They are official partners of Salesforce, Zendesk, SugarCRM, 8x8, and Acoustic Marketing, delivering successful end-to-end CRM projects.

www.redk.net/en-GB/


 

 

Sefas Innovation is part of DOCAPOSTE. We are a software company that helps organisations produce meaningful, omni-channel customer communications to enhance customer experience.

From desktop publishing to responsive digital communication design on mobile devices, Sefas solutions help design and organise your customer communications on all traditional and digital distribution channels.

Founded in 1991, Sefas applies the know-how and performance of a proven industry solution to organisations in any sector, including some of the world’s largest Fortune Global 500 organisations.

Our core business is developing software that helps business users more rapidly and effectively design, enhance or interactively author communications and distribute these communications with minimal risk.

We help operations develop automated communications processes, and securely manage communication production and distribution.

We also help organisations unlock the valuable data from customer communications to support their business processes, to inform business strategy, and to better serve and retain their customers.

Sefas understands the critical nature of customer communications, and the commitments our clients have made to reliably and predictably produce and distribute these communications. Our support is available twenty-four hours a day, seven days a week to ensure your communications get to your customers on time.

www.sefas.co.uk