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Our Partners

Bespoke International Group Limited is a Global Business Solutions (GBS) Provider, otherwise previously referred to as a Business Process Outsourcer (BPO), that provides back-office and multi-channel contact centre services, such as Customer Care, New Acquisitions, Lead Generation, Revenue Protection / Collections, etc, within the Energy, Retail; eCommerce, Finance and Telecommunications sectors for source geographies such as the United Kingdom; the United States and Australia.

www.bespokeinternationalgroup.com


 

 

Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centres to uncover customer sentiment and share compelling insights with other parts of the organisation. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.

www.calabrio.com


 

 

Cowry Consulting is one the world's leading Behavioural Science consultancies and we're on a mission to make businesses as human as humanly possible.

We specialise in the financial services, retail and utilities sectors and use behavioural science to add the human touch to
businesses, transforming the customer and employee experience. With a deep understanding of how we all make decisions and think,
Cowry uses behavioural science to help you create elegant and effective experiences for your customers and employees.

We deliver transformational results for our clients, such as Amazon, HSBC, Standard Life, Fidelity, Legal & General, SSE / OVO, Tesco, Walmart, O2, Sky and others.

To date, we’ve helped them improve their customer service, remodel their communications, optimise their UX and improve their health & safety. After conducting a friction audit of your challenge, our team of Behavioural Designers and Choice Architects translate these into fluent behavioural designs. We use the latest thinking in behavioural science which together we practically apply to your business. We are a team of behavioural economists, psychologists and cognitive scientists with a passion and skill for behaviour change. If you would like to know more, please get in touch for a chat about how we can collaborate.

www.cowryconsulting.com


 

Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research and insights solutions, spanning CX, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), Qual, Quant, Data Visualization and more. Forsta's extensive set of market-leading tools, including its award-winning data visualization and reporting suite, combined with the expert guidance of our seasoned data and insights professionals, empower decision-makers to drive business impact based on truly deeper customer understandings. Founded in the Nordics, Forsta means "to understand" in Swedish.

Visit Forsta.com for more information.


 

 

Kore.ai pioneered the creation and adoption of AI-native virtual assistants by enterprises across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by delivering delightful customer and employee experiences with unmatched contextual intelligence.

www.kore.ai


 

 

Lightico is an award-winning SaaS platform that empowers businesses to accelerate customer journeys. With the Lightico Digital Completion Cloud™, companies leverage no-code workflows to collect customer eSignatures, documents, and payments, and authenticate ID in real time — straight from the customer’s smartphone. As a result, businesses enjoy faster and shorter sales and servicing cycles, boost NPS, and significantly improve their completion rates.

>>> Try the interactive demo here

www.lightico.com


 

 

Giving you certainty that you will get the results you want from your investment in training has always been central to our philosophy. The inspiration to set up MGI Learning came in the late 1990s, when proving metric shift and improvements attributable to training was less commonplace. We were convinced that it was possible to make a direct, attributable link between 'soft skills training and ‘hard metrics’.

We set about creating a business which would give access to the work of leading authorities in their field with validated methods for delivering change through training. Over the last 20 years, helping our customers around the world to achieve real and sustained improvements in performance has always been central to who we are.

Through our engaging and proven blended and digital learning experiences, we help you unlock talent to deliver exceptional customer experiences, harness the benefits of change, build resilience and foster the highest levels of employee engagement and maximise productivity. We focus on the key areas your people need to thrive whatever comes their way at work, including:

  • Transformational Change Programmes
  • Customer Service Excellence
  • Resilience & Wellbeing
  • Thriving through Change
  • Positive, High Trust Cultures
  • High Performance Coaching
  • MGI Learning Online

What makes our solutions work so well is the internationally proven content, presented in easy to use Toolkits set within our Embedded Learning Blueprint which makes the skills stick. When followed, this clear approach to embedding learning means that we can say without question that you will achieve the results you are looking for.

Our team operates globally and we have successfully delivered our training in over 40 countries, from our offices in the United Kingdom and Australia. This includes an extensive global network of highly experienced organisational development and training consultants to deliver our solutions. Everyone in our team really cares about making sure you achieve the outcomes you are looking for. We know that our toolkits help people to cope better and shine whatever comes their way at work. Making a difference and the integrity of our solutions is critically important to us, so we always put heart and soul into ensuring our training delivers measurable improvements in behaviour, culture and business results, and improves people's wellbeing too.

Our customers include global organisations, small & medium sized enterprises and not-for-profit organisations in the UK. They include Bank of Ireland, Orange, Qantas, Yorkshire Building Society, Australia Post, Optivo, Network Homes and Bechtel.

www.mgilearning.com


 

 

Monstarlab is a digital experience partner focused on accelerating growth for ambitious clients. This means partnering with clients to match high-growth business models with human-centred technology solutions. It means building intuitive digital products and services at speed, and enabling rapid scale through a perfect blend of user research, strategy and pragmatic delivery.

Established in 2006 in Tokyo, Japan, the company has 30 global offices powered by 1,200 ambitious strategists, designers, and digital engineers, and in the UK, we have two offices based in London and Newcastle. We are proud to be working with a range of brands across various sectors to create digital experiences that people love.

Tel: +44 (0) 207 256 4286                                                                   

Email: UK.marketing@monstar-lab.com

www.monstar-lab.com/uk/


 

 

Motif is a Customer Experience market research and insights agency, specialising in Customer Loyalty. We have been established for 25 years and are the biggest independent UK insights agency. We believe that loyalty is the strongest predictor of how to retain current customers, how to acquire new ones and how to increase their overall spend on your brand. We also conduct lots of work in the wider Customer Experience space, having run the Lloyds Bank CX programme for 17 years now. We work with many well known brands and have both B2B and B2C expertise.

Today, we see a new game afoot and it’s grounded on what defines customer loyalty. Simply put, we believe that defining, identifying and analysing Customer Loyalty is now increasingly central to brand performance. To help our clients understand loyalty more intimately, we use our bespoke Loyalty Framework which is robust enough to decode what loyalty actually means for their businesses. Using our Customer Experience expertise, the Loyalty Framework is designed to single out the triggers that drive loyalty. We then interpret these triggers and turn them into actionable insight so that our clients can immediately start commercialising advocacy across their business footprint. Motif works across a range of industries from financial services to healthcare, technology to utilities, FMCG to brand and communications.

www.thisismotif.com


 

Odigo is a leading Contact Centre as a Service (CCaaS) solutions provider. The company helps brands connect with customers anytime and anywhere with easy-to-integrate, cloud-based solutions that can be tailored to the needs of large organisations. A 30-year history of industry firsts makes Odigo the global partner of choice, with a growing presence across all markets and sectors. Thanks to its proprietary technology, Odigo delivers a smooth, channel-less experience for customers and a satisfying and secure experience for agents. Today, more than 400,000 end-users benefit from Odigo’s solutions in more than 250 companies around the world.

www.odigo.com


 

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratised communications channels like voice, text, chat, video and email by virtualising the world`s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world`s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry from emerging leaders to the world`s largest organisations to reinvent how companies engage with their customers.

www.twilio.com