Menu Close

Our Partners

4905_ContentGuru_Logo_CMYK-Blue

Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning storm® platform.

Europe’s largest Customer Engagement and Experience platform, storm, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, storm gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.

www.contentguru.com

Orange logo

Cowry Consulting is the leading Behavioural Economics consultancy specialising in the financial services, retail and utilities sectors. We use behavioural science to add the human touch to businesses, transforming customer and employee experience to help you attract, keep and grow customers at a lower unit cost. With a deep understanding of how we all make decisions and think, Cowry uses behavioural science to help you create elegant and effective experiences for your customers and employees.

We deliver transformational results for our clients, such as Amazon, Sky, Tesco, Sainsbury’s, Morgan Sindall, Aegon, Fidelity and Standard Life. To date, we’ve helped them improve their customer service, remodel their communications, optimise their UX and improve their health & safety.

After conducting a friction audit of your challenge, our team of Behavioural Designers and Choice Architects translate these into fluent behavioural designs. We use the latest thinking in behavioural science which together we practically apply to your business. We are a team of behavioural economists, psychologists and cognitive scientists with a passion and skill for behaviour change. If you’re interested to know more, please get in touch for a chat about how we can collaborate.

www.cowryconsulting.com

Logo Blue

Today's consumers are expected to navigate an increasingly complicated digital world. Pain points throughout the customer journey cause frustration and hesitation, ultimately leading to abandonment. goMoxie proactively guides users throughout the online journey, creating self-sufficient and self-assured customers, which leads to dramatically improved conversion rates, an increase in up-sells, reduced repeat contacts, and faster company growth. Create certainty, empower customers, and get results with goMoxie.

www.gomoxie.com

OpenText-Logo-2017

OpenText Experience platform offers a set of integrated CEM solutions that focus on delivering highly personalised content and customer engagement along a continuous customer journey. It helps provide a solid foundation for implementing a successful customer experience strategy.

The Experience platform is comprised of leading applications in:

Customer Communications Management

Digital Asset Management

Marketing Optimization

Voice of the Customer

Web Content Management

Workforce Optimization

Intelligent Forms Automation

OpenText Experience 16 is available on-premises and in the cloud to enable better creation, management and publication of secure, personalised and authenticated digital experiences. OpenText Experience ensures each user gets the best experience at every point of interaction, whether physical or digital, on any device throughout every phase of the lifecycle. Experience maximises the Customer Lifetime Value and delivers a better way to work; addressing better engagement, insight and innovation across customers, partners and employees.

For more information please visit www.opentext.com or email kweather@opentext.com

Reputation.com offers the category-leading Online Reputation Management platform for enterprise-scale brands. We work with leading businesses across 77 unique industries to help them be found online, be chosen by people searching online, and improve customer experience overall by harnessing data in the wild to drive operational improvements.

Using Reputation.com's comprehensive platform, household brand names are able to thrive in the Feedback Economy, and deliver a better experience to their customers which in turn, increase revenue over time.

Reputation.com offers the only full turnkey Online Reputation Management solution available. Customers can monitor, respond to, and request reviews across nearly 200 different websites, understand customer sentiment through AI and natural language analysis, create and send surveys, monitor and schedule content for their social media channels, truly understand the Voice of the Customer, and track their online reputation over time using the proprietary Reputation Score.

We invented the Online Reputation Management category, and we continue to lead the charge with the only proven, unified ORM platform and innovative, customer-driven solutions.

www.reputation.com

 

SAS

Being a world leader in analytics, SAS empower leading organisations globally to transform their customers’ experiences. SAS enable companies to provide more contextually relevant content at every touchpoint to millions of customers’ journeys, improving customer experience every step of the way. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW®.

Find out how your business can be a leader in customer experience:

www.sas.com/uk/customerexperience

TF Logo - White background HI RES

The Foundation

The Foundation exists to help organisations achieve customer-led success. We help our clients to see the world from the outside-in; exploring new perspectives to reconnect with what customers really value, and to find new and better ways to create that value.

Most challenges share a need to influence customer behaviour, but this is inherently tough. Why? Because people in any organisation naturally see the world from the inside-out, with colleagues close and customers distant, and lots of assumptions about how things work that aren’t challenged.

We help clients look from the outside-in. Re-connecting them with what customers really value (the problem they want to solve, not usually what the client sells), then finding new and better ways to create this value. This means working both as expert advisors and facilitators. By using ‘Immersion’, personal conversations with customers and leaders of organisations in other sectors who have tackled parts of their challenge, we help teams get round beliefs that stand in their way. This helps them develop better answers for customers and new ways of achieving lasting success.

We do this by:

1) Developing new propositions

2) Improving customers’ experiences

3) Developing customer-led strategies for broader issues such as increasing retention or lifetime value

Our work helped create Plan A at M&S, adding £100m of value to a Travelex travel money proposition, and giving Morrisons a competitive direction contributing to their return to growth.

Behind our work our most distinctive characteristic is our team and their outlook. Each individual is motivated to and experienced in crossing the border between the worlds of customers and business which often resist mixing well.

To find out more, visit the-foundation.com or contact John Sills by emailing jsills@the-foundation.com

The Foundation, 2nd Floor, 207 King’s Cross Road, WC1X 9DN

020 7255 8703

Zuehlke_Logo_rgb_mittel

In order to remain competitive, companies have to take on an active role in digital transformation and review their business models, since it is this transformation process that will generate the business opportunities of the digital world. Social media, mobile devices, data analytics and cloud computing are the driving forces of digital transformation. Zuhlke is an Agile engineering service provider who supports companies in proactively applying these technologies.

We assist our customers in innovating their business models for the digital world, enhancing customer experience on all channels and digital touch points, lowering operational costs, and implementing flexible IT solutions by using an agile approach. With Zuhlke as a partner, companies are able to cope with the digital transformation: From innovation and strategy, via planning and implementation to operating a tailored solution.

Zuhlke generates added business value from digital technology for you – instead of simply adding digital technologies. With us, you can lay the strategic, operative and technological foundation to being successful in the digital economy.

www.zuehlke.com/gb/en