Every word you write can win or lose you customers – from the front page of your website to the back page of your Ts&Cs. We can make them all work harder, with a mix of consultancy, training and writing.
We’re The Writer. We make the complex simple and solve business problems with the power of words.
We’ve been doing it for some of the biggest companies in the world for over 18 years. In that time, we’ve cut bounce rates by 150%, bumped NPS scores by 50 points, trained more than 250,000 people, and saved companies millions.
Come and say hello.
Clicktale, the leader in Experience Analytics, tells the story of what your digital customers see and do, so you can help them achieve their goals. Our enterprise-class platform and customer experience experts transform millisecond-level behaviors and gestures into meaningful insights. We process large, unpredictable workloads, maintain stringent security and performance requirements, and integrate with over 50 complementary products, extending the value of your ecosystem.
Combining rich behavioral data and intuitive visualizations – enhanced by layers of human intelligence – the world’s most prominent brands rely on Clicktale to drive superior experiences worth millions of dollars including RBS, Sky, Virgin Media, and Lufthansa Group.
Cowry Consulting is the leading Behavioural Economics consultancy specialising in the financial services, retail and utilities sectors. We use behavioural science to add the human touch to businesses, transforming customer and employee experience to help you attract, keep and grow customers at a lower unit cost. With a deep understanding of how we all make decisions and think, Cowry uses behavioural science to help you create elegant and effective experiences for your customers and employees.
We deliver transformational results for our clients, such as Amazon, Sky, Tesco, Sainsbury’s, Morgan Sindall, Aegon, Fidelity and Standard Life. To date, we’ve helped them improve their customer service, remodel their communications, optimise their UX and improve their health & safety.
After conducting a friction audit of your challenge, our team of Behavioural Designers and Choice Architects translate these into fluent behavioural designs. We use the latest thinking in behavioural science which together we practically apply to your business. We are a team of behavioural economists, psychologists and cognitive scientists with a passion and skill for behaviour change. If you’re interested to know more, please get in touch for a chat about how we can collaborate.
Founded in 2003 VoiceSage has offices in the UK, Ireland and the UAE. VoiceSage has deep heritage and experience in delivering transformational interactive customer communications solutions that streamline and add value to high-volume contact activities. Household brands including PayPal, ShopDirect and Capital One, rely on VoiceSage to reduce inbound call volumes, increase appointments and deliveries, reduce debt and enable real-time customer conversations.
VoiceSage cloud-based messaging products and services deliver more than 2 million messages a day. In the UK alone, more than 44 million individual phones have received a VoiceSage message at some time.
As a privately held international communications technology company leading the way in automated customer contact communications, we deploy class leading interactive messaging solutions.
Siegel+Gale is a global strategy, design and experience firm committed to building world-class brands through elegantly simple, unexpectedly fresh strategies, stories and experiences.
We deliver comprehensive services in brand building, simplification, naming, design, research and experience. Since our founding by brand sage and simplification pioneer Alan Siegel in 1969, Siegel+Gale’s mantra has been “Simple is Smart.”
XMReality AB develops and sells solutions that revolutionizes knowledge sharing through augmented reality (AR). The company is a market leader in remote guidance, which uses AR to streamline business-critical processes.
With XMReality Remote Guidance companies can utilize their agents better by enabling them to handle more tickets and solve problems faster thus reducing cost per ticket. It is an AR-enabled knowledge sharing solution that lets you communicate with gestures, speech, chat and pointers with someone at a completely different place. It includes:
• A unique hands-overlay technology that lets you guide someone else’s hands—as if you were there.
• A web portal to manage teams and users, as well as measure usage
• Integration to business-critical processes through open API’s
• Easy access either through an app or your browser