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Reconnect & Resonate With New, Exceptional Customer Experience Strategies!

Insight-Led Customer Experiences Which Reconnect & Resonate With Consumers For Winning Results: Craft Outstanding Customer-Focused Strategies Which Evolve With Changing Customer Expectations & Insights, Optimise Digital Tools & Technology, Re-Engineer Automated Processes, Engage Internal Teams, Power Omnichannel Journeys In A Hybrid World & Improve Loyalty & ROI For Cutting-Edge Customer Experiences Distinctive To Your Brand.
A One-Day, Brand-Led Conference & Networking Event, 23rd February 2022, Central London.

Insight-Led Customer Experiences Which Reconnect & Resonate With Consumers For Winning Results: Craft Outstanding Customer-Focussed Strategies Which Evolve With Changing Customer Expectations & Insights, Optimise Digital Tools & Technology, Re-Engineer Automated Processes, Engage Internal Teams, Power Omnichannel Journeys In A Hybrid World & Continuously Improve Loyalty & ROI For Cutting-Edge Customer Experiences Distinctive To Your Brand

A One-Day, Brand-Led Conference & Networking Event, 23rd February 2022, Central London. Follow Us @CXConf

25 Cross-Sector Customer Professionals Share Fresh Insights For Customer Strategies Which Reflect Customer Expectations, Innovate Digital & Tech, Drive Customer-Centric Cultures, Develop Multi-Channel Journeys, Leverage Metrics & Analytics For Meaningful Customer Experiences That Drive Commercial Success

  1. New Customer Expectations & Behaviours: Deliver extraordinary experiences which reflect today’s customers post-pandemic
  2. Reimagined Digital Experiences: Power AI, tools and technology for personalised online experiences which compliment your brand
  3. Inspire Collaborative Customer-Centric Cultures Internally: Power the employee experience for improved mindsets which position CX at the centre of strategy
  4. Re-Engineer Automation & Technology: Embrace new opportunities through tech tools and apps without losing the human touch
  5. Blended Customer Journeys & Working In A Hybrid World: Effective methods for seamless transitions across online and offline contact channels and hybrid working
  6. Integrate Journeys Across Multiple Channels: Craft a smooth blend of multiple channels to use across every consumer touchpoint for perfect omnichannel journeys
  7. Actionable Customer Insights: Harness customer research analytics and data to design outstanding customer programmes which reflect the voice of the customer
  8. Demonstrate Commercial Value & ROI: Monitor and monetise the strategic value of CX through savvy measurement for long-term buy-in into your customer strategies
  9. Thrive In Adversity With Flexible CX Strategies: Practical advice to mitigate risk and future-proof CX strategies which can adapt in uncertain times
  10. Retain & Build Your Customer Base: Bring consumer confidence back with innovative customer journeys for high retention rates and repeat business

May 2021 Customer Experience Conference Sponsors Included:


 

Now Is Your Chance To Get Involved In The Customer Experience Conference 2022!
Get Involved This Week & Save £1,000

Can You Help Brands Deliver Extraordinary Experiences? For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@thecustomerconference.com.

PLUS! What's New At The 7th Annual Customer Experience Conference?


  • 7 Years Of Inspiration & Innovation - New Case Studies & Innovations!
  • 3 Interactive Panels: 1) Customer Behaviours & Expectations 2) Employee Buy-In & Changing Cultures 3) Omnichannel Success
  • 97% Average Satisfaction
  • 80% Brand-Side Audience Year On Year
  • 6 Informal Peer Discussions
    A) Covid Lessons Learned B) B2B vs B2C Customer Experience C) Employee & Customer Experience D) Diversity & Inclusion E) Multichannel Complaint Handling F) CX On A Budget

You'll be in safe hands. Here's what previous attendees of our Customer Experience Conferences have to say:


‘A great way to get you thinking again!’ 

‘Great insight into other businesses and how they deal with CX .’

‘Worthwhile and inspiring.’

1 Inspiring Day. CX Directors From Industry-Leading Brands Address Your Toughest Challenges: Changing Customer Behaviours & Expectations ✓ Digital Innovation ✓ Efficient Technology & Automation ✓ Metrics & Measurement ✓ Blended Customer Journey ✓ Customer-Centric Internal Cultures ✓ Omnichannel Success ✓ Actionable Customer Insights ✓ Future CX ✓ Loyalty & Retention ✓ Commercialisation & ROI