A One-Day, Cross-Sector Conference & Networking Event, London, 1st March 2023

Leverage Fresh Digital Strategies, Power Hyper Personalisation & Craft Outstanding Customer Journeys To Deliver:

Exceptional, Consumer-Centric & Insight-Led Customer Experience That Provides Real & Tangible Results, Digital Innovation • Next-Level Personalisation • Automation & Technology • Customer Journeys • The Voice Of The Customer • Data, Insights & Measurement • Customer Engagement • Loyalty, Retention & Acquisition • Customer Expectations • Internal Customer-Centric Cultures

30 Cross-Sector CX Professionals Deliver Critical Insights In Just 1 Day 


Win Big With Advanced Digital Experiences:

Leverage the latest AI and machine learning tools to guarantee personalised and immersive customer experience


Power Hyper-Personalised Experiences That Engage:

Maximise interactivity and increase engagement with pioneering, data-led personalisation strategies


Balance The Latest AI Developments With The Human Touch:

Unlock new CX opportunities within tech yet retain vital human intervention to maintain effortless customer journeys


Conversion-Boosting Customer Journey Mapping:

Craft seamless customer journeys across all touchpoints for outstanding end-to-end customer experience


Build, Action & Integrate A Voice Of The Customer Mechanism:

Tune into business-critical customer feedback, measure online interaction and action customer research


Capture Mission-Critical Customer Insights Through Data Analysis:

Deliver ROI and long-term buy-in with the latest data analysis methods and measurement techniques


Sky-High Customer Engagement:

Transform your engagement strategies to drive high-impact CX


Gold-Standard Loyalty, Retention & Acquisition Strategies:

Implement trend-driven loyalty initiatives certain to grow consumer-brand relationships and secure customer retention


Conquer Shifting Customer Expectations & Behaviours:

Tap into changing customer trends and expectations to deliver meaningful and tailored experiences for today’s customers


10. Unlock Fresh & Collaborative Customer-Centric Internal Cultures:

Empower and engage employees with a customer-first mindset to deliver outstanding experiences for both employee and consumer

What's New For 2023?

  • 30 Brand Speakers, 1 Insight-Led Day 
  • 100% Satisfaction Rate 2022
  • 8 Years Of Inspiring Insights & Innovations For Brand-Side CX Professionals
  • Brand New Speaker Line-Up Featuring: Tesco, HSBC, Vodafone, Virgin Media & Many More!
  •  3 Interactive Panels:
    • Next-Level Personalisation
    • Loyalty, Retention & Acquisition
    • Customer Expectations
  • 4 Informal Discussions!