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We Hope You Enjoyed The Conference! Take A Look At Our Sister Event Taking Place On 21st June...

Empower Agents, Harness Tech & Boost Efficiencies To Deliver Seamless, Omni-Channel Customer Journeys & Customer-Centric, Loyalty-Boosting, Fit-For-Future Contact Centre Experiences: Tap Into The Evolving Customer Voice, Behaviours & Expectations To Unlock Exceptional Customer Experiences & Deliver Seamless End-To-End Journeys • Intuitive Omni-Channel Experiences Which Smoothly Guide Towards Tech, Automation Or Agent Interaction & Human Touch • Attract, Engage & Retain Agents & Enhance Internal Cultures • Optimise Operational Efficiencies & Maximise Resourcing • The Future Of Remote/Flexible Operations

A One-Day, Brand-Led Conference & Networking Event, 21st June 2022, Central London. Group Discounts Available - Send 4 For 3! 

23 Cross-Sector Leaders From Contact Centres & CX Hubs Delve Into The Strategies, Insights & Innovations They Have Drawn Upon To Keep Apace With Digital Change, Cultivate Thriving Work Cultures & Excellent Customer Care & Drive Their Operations Forward In A More Remote World

1. Optimise AI For Tech-Dependent Audiences With High Expectations: Set up your customer service offering to thrive in the digitised marketplace - NEW METHODS!

2. 360° Customer Insights: Leverage VOC data and feedback for insights into evolving customer behaviours and expectations

3. Gain & Retain Capable & Reliable Colleagues: Unlock effective agent recruitment, development and engagement strategies to avoid shortages in your service demand

4. Benefit From Flexible & Remote Approaches: Fuse employee benefits, business needs and customer demands with a workforce strategy that works for all

5. Responsive, Engaging Customer Journeys: Dial up data to relieve pain points and deliver smooth and personalised customer service with quick resolution - NEW!

6. What About The Human Touch? Divert complex enquiries seamlessly towards excellent customer care

7. Internal Cultures With Trust, Value & Connection: Value your agents with autonomy and a healthy social culture to foster above-and-beyond customer experience

8. Intuitive Omni-Channel Experiences: Design fit-for-purpose pathways for responsive contact tailored to customer and business needs

9. High Demand, Staff Shortages: Solutions to maximise resources in a high-demand, low-supply employment market - NEW!

10. Optimise Operational Efficiencies: Spark change to streamline contact centre operations and maximise resources - NEW STRATEGIES!

11. Contact Centres 3.0: Embrace digital cultures and take people with you on your change journey to truly evolve - NEW!

Now Is Your Chance To Get Involved In Europe's 4th Annual Customer-Focused Contact Centres Conference!
Get Involved This Week & Save £1,000

Can You Help Contact Centre & CX Professionals Boost Performance? For more information on how to get involved, please call +44 (0)20 3479 2299 or email

Book An Exhibition Stand & 2 Delegate Passes Now For Only £2,199 (SAVE £500). Exhibition space is limited and will be issued on a first-come, first-served basis.

This 4th Annual Customer-Focused Contact Centres Conference Also Features:

  • 20 Cross-Sector, Brand-Side Contact Centre Directors Speaking!
  • Brand New Speaker Line-Up! Including Jaguar Land Rover, The Very Group & Air France-KLM
  • Cutting-Edge Practice For 4 Years & Counting!
  • 18 Varied Contact Hubs Across 8 Sectors
  • Capture The Momentum Of 2021! Learn and inspire
  • 3 Interactive Q&A Panels: A) VOC & Keeping Pace With Changing Expectations & Behaviours B) Internal Cultures & Colleague Experience C) Contact Centre Evolution
  • Peer Sharing: Networking Opportunities & Q&As Throughout The Day

You'll be in safe hands. Here's what previous attendees have to say:

‘A great way to get you thinking again!’ 

‘Great insight into other businesses and how they deal with CX .’

‘Worthwhile and inspiring.’

Take A Look At Our Upcoming Sister Conferences...