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Speaking, Sponsoring & Exhibiting Opportunities Are Now Available For Europe's 6th Annual Customer Experience Conference - Engaging Journeys, Real Results! Get Involved Now & Save £1,000

Join The Brand-Led Speaker Line-Up! 2020 Speakers Included:

Add Your Name To The Impressive List Of Europe's Leading CX Directors From Industry-Leading Brands Provisionally Confirmed To Speak... More To Come!

  1. British Gas, Head of Customer Research & Insight, Debra Walmsley
  2. Coutts, Head of Digital, Design, & Experience, Jonathan Brierley
  3. Discovery, Senior Product Manager, Customer Experience, Cliff Jones
  4. Moonpig, Head of Customer Service, Elisabeth Fennell-Connell
  5. Mondelēz International, Senior Director Customer & Supplier Experience, Ravindra Rao
  6. The Body Shop, International Director of Customer Experience, Jenny Whitehorn
  7. Nationwide Building Society, Channel Service Director, Carole Layzell
  8. Glide UK, Customer Experience Director, Rhys Thomas
  9. Sky, Head of Customer Experience - Sales, Strategy & Support, Solomon Rose
  10. Siemens Mobility, Director of Customer Service Operations, Andre Lindeboom
  11. National Grid, Customer & Stakeholder Experience Programme Director, Clare Naunton
  12. Atom Bank, Head of Customer Experience, Michael Sherwood
  13. AkzoNobel, Head of Customer Experience, Quality & Continuous Improvement, Alison Lawrie
  14. UCAS, Head Of Customer Experience, Louise Evans
  15. Lidl GB, Head of Audit & Customer Service, Tobias Homolka
  16. Savills, Director of Customer & Place Strategy, Adam Bray
  17. Direct Line, Best For Customer Programme Director, Gregory Henwood
  18. Thames Water, Head Of Customer Experience Design, Priya Hunt
  19. Legal & General, Group Head of Customer Research, Charlotte May
  20. The Co-operative Group, Co-op Service Centre Programme Director, Jane McCall

Can You Help Brands Grow & Retain Their Customer Base With Exceptional Customer Experiences? For more information on how to speak, exhibit or arrange one-to-one meetings at this market-leading conference, please call +44 (0) 20 3479 2299 or email

Book An Exhibition Stand & 2 Delegate Passes Now For Only £2,200 (SAVE £800). Exhibition space is limited and will be issued on a first-come, first-served basis.

“Well run conference. Good quality audience.”


“Excellent delegates, real discussions about upcoming projects.”


“Really interesting discussion topics, great delegate list.”


The Customer Experience Conference At A Glance


Senior-Level Speakers




Years Of
Insight & Inspiration


Satisfaction Rating


Advanced Topic Streams

1 Inspiring Day. CX Directors From Industry-Leading Brands Address Your Toughest Challenges: Customer Experience Leaders ✓ Unmissable Insights ✓ Journeys ✓ Digital & AI ✓ Customer-Centric Cultures ✓ Measurable VOC ✓ Prove Impact, Drive Value ✓ Customer Expectations ✓ Data & Insight ✓ New Tech, AI & Bots ✓ Omnichannel ✓ Fit-For-Future CX Strategies

Take A Look At Our Upcoming Sister Conferences Below:

Actionable Customer Insights & High-Impact, Proven Technologies For Stand-Out Customer Experience Strategies & Journeys Which Deliver Real Results In Financial Services: Integrate The Latest Tech Advances & Measurement Techniques, Embed Customer-Centricity, Innovate Customer Journey Strategies & Fuel Customer Engagement Through Actionable Data & Behaviour-Led Insights To Skyrocket Customer Experience Whilst Maintaining The Human Touch & Cementing The Strategic Role Of CX. A One-Day Conference & Networking Event, 13th January 2021. 

Next-Level, Customer-Centric Contact Centres: Harness Tech & Empower Agents To Deliver Seamless, Multi-Channel Customer Journeys & Experiences. Deliver Outstanding Customer Experiences & Customer Journeys Through Savvy Tech Implementation Whilst Retaining The Human Touch & Empowering Resilient, Engaged Agents Who Represent The Customer, Add Value & Drive Continuous Improvement In The Organisation

A One-Day, Brand-Led Conference & Networking Event, 23rd June 2021, Grand Connaught Rooms, Central London.