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We Hope You Enjoyed The Customer Experience Conference - Real Impact, Real Results! 

Drive Outstanding, Insight-Led Customer Experiences Which Deliver Results: Inspire Passionate Customer-Focused Cultures, Leverage Fresh Digital Strategies, Integrate New AI Technology & Effectively Journey-Map Across Multiple Channels With Insight-Led Decision Making Which Delivers Measurable ROI, Meets Soaring Expectations & Truly Embodies The Voice Of The Customer. A Brand-Led, One-Day Conference & Networking Event, 25th February 2020, The Law Society, Central London. PLUS! Don't Miss The Separately-Bookable, Post-Conference, Employee Engagement For Exceptional Customer Experiences Day, 26th February, London

5th Annual Event, Back By Popular Demand... 28 Cross-Sector Customer Experience Leaders Share Fresh Insights & New Strategies To Meet Rising Customer Expectations, Drive Customer-Centric Cultures, Leverage New Technology & AI & Unlock Customer Feedback & Insight For Seamless Multi-Channel Journeys & Meaningful Customer Experiences That Deliver True Value & Commercial Results:

  1. Inspire Exceptional Customer-Centric Internal Cultures: Ignite customer-first mindsets organisation-wide to deliver stand-out experiences for both employee and customer
  2. Conversion-Boosting Customer Journey Mapping: Create next-level journeys with innovative new strategies to constantly improve the customer experiences you provide
  3. Reveal Fresh Insights From Customer Data: Unlock a deeper understanding of your customer base with the right data analytics to deliver meaningful, targeted experiences
  4. Harness The Power Of New Tech & AI – In Practice: Realistically integrate new AI and automation technology for updated, personalised customer experiences
  5. Measure & Action The Voice Of The Customer: Understand how satisfied customers really are and efficiently action feedback
  6. Tap Into Customer Expectations, Trends & Behaviours: Exceed rising wants and needs with engaging, memorable and meaningful experiences
  7. Prove Commercial Value & ROI: Effective measurement techniques that impress leadership and command financial backing
  8. Balance Digital Experiences & The Human Touch: Retain the personal touch when innovating digital strategies to maintain effortless customer experiences and journeys
  9. Integrate Journeys Across Multiple Channels: Connect multiple touchpoints with holistic channel strategies for seamless customer experiences
  10. Exceptional Customer-Led Service Design: Ensure services meet customers wants, needs and expectations with accessible, insight-led service design

The Customer Experience Conference At A Glance


Senior-Level Speakers




Years Of
Insight & Inspiration


Satisfaction Rating In 2018


Advanced Topic Streams

"One of the most useful conferences with some real takeaways!"

"Really valuable perspectives and a great day overall."

national grid

"Great opportunity to see how others are embedding customer experience in their way of working."