Unlock New Consumer Insights, Power AI Applications & Personalised Journeys To Refine Your CX Strategies For Maximum Engagement, Impact & Profit At
The Customer Experience – Engaging Journeys, Real Results Conference
11th Annual One-Day, Brand-Led, Cross-Sector Conference & Networking Exhibition, British Medical Association, London, 26th February 2026
Proud Industry Collaborators For 11 Years With Unmissable Annual Events In London, Manchester & Amsterdam Bringing Fresh, New Brand-Side Case Studies & Strategies For Industry Benchmarking & Progression
Want to send your team? For group discounts, please call + 44 (0)20 3479 2299.
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Customer Expectations In 2026 & Beyond ■ Actionable AI: Moving Past The Theory With Proven Insights ■ End-To-End Omnichannel ■ Case Study: Customer Journeys ■ New Tech & Chatbots ■ Measure Success: Metrics & Data ■ Demographics Of Perfect CX ■ Next-Gen Personalisation ■ Changes In Consumer Habits – Cost Of Living Crisis ■ Retention & Loyalty ■ Optimising Digital CX ■ Customer Voice & Feedback
1
Customer Expectations In 2026 & Beyond:
Anticipate tomorrow’s customer demands with agile, insight-driven CX strategies today
2
End-To-End Omnichannel Success!
Build seamless, practical and elevated omnichannel journeys that truly work for your target customer
3
Exclusive Customer Journeys Case Study:
Stay competitive through reimagining customer journey strategies to meet the needs of today’s customers
4
Proven, Practical & Actionable AI Innovations:
Move past the theory with proven insights which strike the right balance between AI efficiencies and human connection
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Smarter & Seamless New Tech & Chatbots:
Design inclusive, emotionally intelligent chatbots that scale with you
6
Measuring What Matters With Metrics & Data:
Prove CX impact with evolving metrics and data insights for true customer loyalty
7
Tackling Demographic Differences - Beyond One-Size-Fits-All:
Unlock tailored CX strategies by aligning experiences with demographic and behavioural insights to deepen loyalty and drive meaningful engagement
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Next-Gen Personalisation:
Deep dive into hyper-personalised journeys that resonate, convert, and earn lasting trust
9
Adapting To Changes In Consumer Habits:
Navigate spend, sentiment and small luxuries in an uncertain economy
10
Build, Measure & Maximise Retention & Loyalty:
New frameworks to show the cost benefit, engagement uplift and real business impact of loyalty programmes today
11
Mastering Digital CX:
Optimise digital customer experiences to personalise and humanise digital journeys across all touchpoints
12
Capturing Insightful Customer Voice & Feedback:
Capture real-time customer insight, prove business impact and drive strategic change across the journey
Celebrating 11 Years Of Innovation
35+ Customer-Focused Cross-Sector Leaders Share Insights Into The Future Of CX, From New Tech, AI & Chatbots To Evolving Consumer Habits & Demographics, Revealing How To Elevate The Customer Journey, Optimise Omnichannel Strategies & Meet Rising Expectations In 2026 & Beyond
Don’t Just Take Our Word For It. Find Out What Our Past Delegates Have To Say:
Why Your Team Should Attend The 11th Annual Industry-Leading Customer Experience – Engaging Journeys, Real Results Conference, London?
- Hear from 35+ cross-sector CX trailblazers! Learn directly from senior leaders across industries who are driving transformation in real-time.
- Celebrating 11 years of innovation, this is an unmissable day from a leading CX conference for senior leaders
- Written by you, for you: through 20+ interviews from a range of CX professionals and industry peers, shaping the tailored and targeted programme for 2026
- 4 unmissable panels on AI, Next-Gen Personalisation, Digital CX and The Future Of CX – don’t miss your chance to fire your burning questions to our expert panellists
- Over 2 hours of networking opportunities to connect with like-minded CX players and build your network
- Your 2026 toolkit starts here: equip yourself with the latest, practical AI tools, next-gen personalisation, chatbot strategies, and integration tips to enhance CX while keeping the human touch
- Upskill with real-world user cases: walk away with actionable takeaways, tested techniques, and hands-on ideas to supercharge your CX strategy and team performance right away
- Accelerate your career growth: get exclusive facetime with senior leaders and forward-thinking peers — the kind of access that fuels productivity, clarity, and next-level leadership
- Stay ahead of the curve: gain exclusive insights into emerging CX trends and technologies before they hit the mainstream, ensuring your strategy remains cutting-edge and competitive
- One jam-packed day with actionable takeaways, your most informative day out of the office in 2026!
Who Attends The Customer Experience London Conference?
Speak, Sponsor Or Exhibit - Get Involved In The Customer Experience Conference London
Can You Help CX Professionals Develop Innovative Strategies & Deliver Exceptional ROI?
Discover how you can be a part of this exciting conference and get your expertise in front of your target audience.
Packages Include; Main Stage Speaking, One-To-One Meetings, Exhibition Area.
Book Today & Save £1,000: £3,999+VAT
(Standard Rate: £4,999+VAT)
For more information on how to get involved please call +44 (0)20 3479 2299 or email partner@thecustomerconference.com
At Global Insight Conferences, we have exciting offers and news about our upcoming events that we hope you’d like to hear about! We will use your information to predict what you might be interested in. We will treat your data with respect and you can find the details of our privacy policy here. You can stop receiving our updates at any time.
Please remember to check your junk folder for the brochure – and add @gicconferences.com to your safe senders list.
Send 4 delegates for the price of 3 OR send 3 and get your third place half price!
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Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best.
Please send your CV with a covering letter to hr@globalinsightconferences.com
