Customer Expectations In 2026 & Beyond ■ End-to-End Omnichannel ■ Case Study: Customer Journeys ■ Actionable AI: Moving Past The Theory With Proven Insights ■ New Tech & Chatbots ■ Measuring Success: Metrics & Data ■ Demographics Of Perfect CX ■ Next-Gen Personalisation ■ Changes In Consumer Habits – Cost Of Living Crisis ■ Retention & Loyalty ■ Optimising Digital CX ■ Customer Voice & Feedback
Written By CX Practitioners, For CX Practitioners… Your One-Day, Case-Study Led Conference & Networking Event Returns For The 11th Year: Secure Your Seat Now For Our Action-Packed Day Of Critical CX Updates, Inspiration & Practical Takeaways
Want to send your team? For group discounts, please call + 44 (0)20 3479 2299.
Customer Expectations In 2026 & Beyond ■ End-to-End Omnichannel ■ Case Study: Customer Journeys ■ Actionable AI: Moving Past The Theory With Proven Insights ■ New Tech & Chatbots ■ Measuring Success: Metrics & Data ■ Demographics Of Perfect CX ■ Next-Gen Personalisation ■ Changes In Consumer Habits – Cost Of Living Crisis ■ Retention & Loyalty ■ Optimising Digital CX ■ Live Stream Shopping (TikTok Shop) ■ Customer Voice & Feedback
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Customer Expectations In 2026 & Beyond:
Anticipate tomorrow’s customer demands with agile, insight-driven CX strategies today
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Proven, Practical & Actionable AI Innovations:
Move past the theory with proven insights which strike the right balance between AI efficiencies and human connection
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End-To-End Omnichannel Success!
Build seamless, practical and elevated omnichannel journeys that truly work for your target customer
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Exclusive Customer Journeys Case Study:
Stay competitive through reimagining customer journey strategies to meet the needs of today’s customers
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Smarter & Seamless New Tech & Chatbots:
Design inclusive, emotionally intelligent chatbots that scale with you
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Measuring What Matters With Metrics & Data:
Prove CX impact with evolving metrics and data insights for true customer loyalty
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Tackling Demographic Differences - Beyond One-Size-Fits-All:
Unlock tailored CX strategies by aligning experiences with demographic and behavioural insights to deepen loyalty and drive meaningful engagement
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Next-Gen Personalisation:
Deep dive into hyper-personalised journeys that resonate, convert, and earn lasting trust
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Adapting To Changes In Consumer Habits:
Navigate spend, sentiment and small luxuries in an uncertain economy
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Build, Measure & Maximise Retention & Loyalty:
New frameworks to show the cost benefit, engagement uplift and real business impact of loyalty programmes today
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Mastering Digital CX:
Optimise digital customer experiences to personalise and humanise digital journeys across all touchpoints
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Capturing Insightful Customer Voice & Feedback:
Capture real-time customer insight, prove business impact and drive strategic change across the journey
Celebrating 11 Years Of Innovation
35+ Customer-Focused Cross-Sector Leaders Share Insights Into The Future Of CX, From New Tech, AI & Chatbots To Evolving Consumer Habits & Demographics, Revealing How To Elevate The Customer Journey, Optimise Omnichannel Strategies & Meet Rising Expectations In 2026 & Beyond
Don’t Just Take Our Word For It. Find Out What Our Past Delegates Have To Say:
Why Your Team Should Attend The 11th Annual Industry-Leading Customer Experience – Engaging Journeys, Real Results Conference, London?
- Hear from 35+ cross-sector CX trailblazers! Learn directly from senior leaders across industries who are driving transformation in real-time.
- Celebrating 11 years of innovation, this is an unmissable day from a leading CX conference for senior leaders
- Written by you, for you: through 20+ interviews from a range of CX professionals and industry peers, shaping the tailored and targeted programme for 2026
- 4 unmissable panels on AI, Next-Gen Personalisation, Digital CX and The Future Of CX – don’t miss your chance to fire your burning questions to our expert panellists
- Over 2 hours of networking opportunities to connect with like-minded CX players and build your network
- Your 2026 toolkit starts here: equip yourself with the latest, practical AI tools, next-gen personalisation, chatbot strategies, and integration tips to enhance CX while keeping the human touch
- Upskill with real-world user cases: walk away with actionable takeaways, tested techniques, and hands-on ideas to supercharge your CX strategy and team performance right away
- Accelerate your career growth: get exclusive facetime with senior leaders and forward-thinking peers — the kind of access that fuels productivity, clarity, and next-level leadership
- Stay ahead of the curve: gain exclusive insights into emerging CX trends and technologies before they hit the mainstream, ensuring your strategy remains cutting-edge and competitive
- One jam-packed day with actionable takeaways, your most informative day out of the office in 2026!
Who Attends The Customer Experience London Conference?
Speak, Sponsor Or Exhibit - Get Involved In The Customer Experience Conference London
Can You Help CX Professionals Develop Innovative Strategies & Deliver Exceptional ROI?
Book An Exhibition Stand + 2 Delegate Places Book Today For Just: £4,999 + VAT
For more information on how to get involved, please call +44 (0)20 3479 2299 or email
partner@thecustomerconference.com
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Send 4 delegates for the price of 3 OR send 3 and get your third place half price!
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Please send your CV with a covering letter to hr@globalinsightconferences.com
