A One-Day, Cross-Sector Customer Experience Conference & Networking Event, London, 1st March 2023

info@thecustomerconference.com

Skyrocket Customer Interaction & Engagement With Fresh Digital & Personalised Customer Journey Innovations:

Exceptional, Insight-Led Customer Experience Strategies Which Drive Commercial Success & Lasting Results

Customer Expectations • Digital Innovation • Next-Level Personalisation • Automation & Technology • Customer Journeys • The Voice Of The Customer • Customer Engagement • Internal Customer-Centric Cultures • Loyalty, Retention & Acquisition • Data, Insights & Measurement

33 Speakers, 1 Insight-Led Day

1

Conquer Rapidly Evolving Customer Expectations & Behaviours:

Tap into changing customer trends and expectations to consistently deliver meaningful experiences

2

Brand New, Digital Innovations To Guarantee Success:

Leverage the latest digital tools to deliver rich, personalised and immersive customer experiences

3

Power Next-Level Personalisation:

Maximise interactivity and boost engagement with pioneering, proactive and data-led personalisation strategies

4

AI & Automation Vs. The Human Touch:

Unlock new opportunities within AI and automation whilst retaining the vital human interaction for seamless and meaningful CX

5

Conversion-Boosting Customer Journey Mapping:

Refresh and revamp to craft seamless customer journeys across all touchpoints for outstanding end-to-end customer experience

6

Maximise The Voice Of Your Customer!

Tune into business-critical customer feedback, measure online interaction, and action customer insights for insight-driven strategies

7

Secure Sky-High Customer Engagement:

Navigate changing expectations and transform your strategies to stand to from competitive and drive high-impact engagement

8

Inspire Fresh & Collaborative Customer-Centric Cultures Internally:

Ingrain customer-centricity internally to deliver outstanding experiences for all and drive commercial success

9

Gold-Standard Loyalty, Retention & Acquisition Strategies:

Implement trend-driven loyalty initiatives certain to grow consumer-brand relationships and secure customer retention

10

Mission-Critical Data, Insights & Measurement:

Capitalise on translating data into actionable insights to prove ROI with the latest metrics and measurement techniques

PLUS!

• 8 Years Of Inspiring Insights & Innovations For Brand-Side CX Professionals

 • Brand New Speaker Line-Up Featuring: Tesco, HSBC, Vodafone, Virgin Media & Many More! 

• 3 Interactive Panels: Next-Level Personalisation Loyalty, Retention & Acquisition Customer Expectations

• 4 Informal Discussions!

Don't just take our word for it....Why you should attend this Customer Experience Conference - Engaging Journeys, Real Results

Can You Help Brands Build & Grow With Winning Customer Journeys & Experiences?

Then this is your chance to get involved in The Customer Experience Conference on 1st March 2023. For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@thecustomerconference.com

Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best. Please send your CV with a covering letter to hr@globalinsightconferences.com.

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